Frequently Asked Questions

Questions Answers
General
What is Dala Decor? Dala Decor is a Furniture Store and Custom Design House. Our flagship showroom was founded in 2017 when we were looking to bridge the gap for designers and consumers by creating a space for people to explore their design style and feel assured that their wants and needs are heard. Sourcing a highly curated selection of pieces from suppliers and manufacturers both domestically and abroad, we aim to deliver premium products and services to our community.
Where can I buy Dala Decor furniture? 1. Online daladecor.com
2. In-Store at our Ottawa Showroom: 1790 Woodward Dr, Ottawa, ON K2C 0P7
What types of furniture does Dala Decor offer? Dala Decor offers a wide range of furniture for living rooms, dining rooms, bedrooms, home offices, and outdoor areas. We also offer ceiling lighting, lamps, and wall lighting along with a range of decor items like art, mirrors, rugs and pillows.

Dala Decor is also proud to offer commercial-grade furniture for restaurants, hotels, office spaces, and more! Interested in learning more about our commercial services? Discover more here.
Can I customize the furniture from Dala Decor? Dala Decor has a Canadian custom wood and metal fabrication shop. If you are looking for a unique piece to complete your space please contact us at hello@daladecor.com and we can provide you with more information.

The furniture and decor available for purchase through our online store cannot be customized.
Are Dala Decor furniture pieces durable? Yes, furniture pieces from Dala Decor are made from durable materials. Working with over 100 suppliers and manufacturers quality can range. We want no issues with any of our products just as much as our clients do. Things do happen. All Dala products have a minimum warranty of 1 year up to a lifetime warranty for some. For more information, click here.
What materials are used in Dala Decor furniture?

Refer to our product pages for material components.

Alternatively, you may reach out to hello@daladecor.com or text us at 613-209-5207 if you require additional info.
How can I contact Dala Decor customer support? Dala Decor customer support is available through live chat on our website, text us at 613-209-5207 or send us an email at hello@daladecor.com
Are there any discounts or promotions available for Dala Decor furniture? Sign up to our email. You wont be disappointed!
Can I request fabric swatches before purchasing Dala Decor furniture? Absolutely! Please email hello@daladecor.com with your request and one of our design experts will assist you.
What is the recommended care for Dala Decor furniture? Kindly refer to our blog on How to Clean Fabrics from Dala Decor to learn more about how to care for your Dala furniture. If you have any further questions, you may reach out to us via our live chat option or by email at hello@daladecor.com.
Does Dala Decor have a physical showroom?

Yes, Dala Decor has a showroom located in Ottawa at 1790 Woodward Dr, Ottawa, ON. K2C 0P7.

Store Hours:

  • Monday: Open by appointment only
  • Tuesday-Friday: 10:00 am - 7:00 pm
  • Saturday: 10:00 am - 4:00 pm
  • Sunday: Closed
Can I order Dala Decor furniture online? Yes! All products listed on https://www.daladecor.com/ are available for purchase online. Simply add the item to your cart and complete the checkout steps.

To ensure that your item is delivered to the intended destination, please ensure that you provide accurate shipping address details.
Does Dala Decor offer financing options? Yes, Dala Decor offers financing options through AfterPay. To select this option please complete the information and shipping sections of the checkout. At the Payment stage, you will see the option to enter your credit card information or complete your purchase using AfterPay.

AfterPay allows customers to pay for their purchase in 4 interest-free instalments over a 6 week period.
Are there any assembly requirements for Dala Decor furniture? Yes, we try to include assembly instructions for all furniture, however, some of our suppliers don't offer this for all of their products.

Any assembly instructions that we provide are listed on the product page under the product description, and are available to download. If you have any issues assembling your product, please don't hesitate to reach out to our customer support team at hello@daladecor.com.

Additionally, Dala Decor offers a White Glove Delivery service for an additional fee to any non-rural areas in Canada. This service includes, delivery, assembly, placement in room of choice and removal of all debris. Fees will depend on the volume of the order. Please contact customer service at hello@daladecor.com to discuss White Glove Delivery options for you.
Can I purchase gift cards for Dala Decor furniture? Yes! Please visit our gift card page and select the amount you with to add to your Dala Decor Gift Card.

Additionally, Dala Decor is proud to offer Premium Design Services at Achievable Prices. Purchase a $500 gift card to Dala Decor and unlock a customized design plan for one room, big or small, led by a team of experienced furniture and design experts. Learn more here.
Are there any design consultants available to help with furniture selection? Our entire showroom team is comprised of interior decorators and designers. Always available for our walk-in clients. Also available digitally for virtual consultations. Our $500 Gift Card Program is a smooth low pressure process that always you to work with a professional designer/decorator on making sure all your selections are the right ones. 
Can I find Dala Decor furniture in local retail stores? No, Dala Decor furniture and decor is only available through our website and in-store locations.
Does Dala Decor offer a trade program for interior designers? Yes, we are excited to offer special pricing, benefits and support to interior designers, decorators, stylists, stagers, architects, developers, builders and other industry professionals. Our trade program is designed to make it easy for you to access our high-quality furniture and home decor at competitive prices while our professional team supports your projects from start to finish. Learn more here.
Are there any specific care instructions for wood furniture from Dala Decor? Caring for your handmade furniture is simple and can ensure a lifetime of enjoyment from your investment.

These are our Easy-care tips that will enhance and maintain your furniture:
  • In winter use a humidifier and control humidity from 40-45%
  • Absolutely avoid using solvents, water, hot or cold objects on the furniture for the first month while the finish cures. Damp cloths will do the trick.
  • Open the doors and drawers for 1 hour daily during the first month to ensure proper curing of the inside for storage cabinets, sideboards, desks, wardrobes and nightstands.
Tips for the daily use of your handmade furniture:
  • Avoid direct sunlight. Use drapes or blinds during the day.
  • Use padding under all rough china and hot or cold objects.
  • Store table leaves in close proximity to table or in the same humidity and avoid storing leaves in damp basements where the leaves may swell.
  • Dust often with a soft cloth, following the grain pattern of the wood.
  • For cleaning, you may use a damp cloth. Dry immediately with a soft cloth and buff lightly, following the grain.
  • Do not wax or use any polish like pledge or anything containing silicon.
  • Do not scrape or drag dishes across the lacquer.
We want you to enjoy your furniture for a lifetime!
What are the dimensions of Dala Decor furniture pieces? Each furniture item from Dala Decor has unique dimensions that vary based on the product. The dimensions are listed on each product page under the product description.
Can I order replacement parts for Dala Decor furniture? Reach out to hello@daladecor.com or text us at 613-209-5207. If there are parts available our team will make sure you get them!
Can I request samples of wood finishes for Dala Decor furniture? Yes! Email hello@daladecor.com , text us at 613-209-5207 or visit us in-store!
Does Dala Decor offer outdoor furniture options? Yes, Dala Decor offers outdoor dining and outdoor living furniture options. Shop all here.
Are Dala Decor furniture pieces eco-friendly? Any material specifics that we provide are listed on the product page under the product description, and are available to download. If you have any issues with your product, please don't hesitate to reach out to our customer support team at hello@daladecor.com or text us at 613-209-5207.
Does Dala Decor have an Affiliate Marketing program? https://www.daladecor.com/pages/sca-affiliate-program
Does Dala Decor have a Trade program? https://www.daladecor.com/pages/dala-decor-trade-program
How do I care for and clean upholstery on Dala Decor furniture? Caring for and maintaining upholstery is crucial to prolonging its lifespan and keeping it in optimal condition. Here are some guidelines on how to care for and treat upholstery:

Regular Cleaning: Vacuum your upholstery regularly to remove loose dirt, dust, and debris. Use a soft brush attachment to avoid damaging the fabric. This helps prevent dirt from settling into the fibers and causing stains.

Immediate Stain Treatment: Address spills and stains promptly to prevent them from setting into the fabric. Blot the stain gently with a clean, absorbent cloth or paper towel to remove as much liquid as possible. Avoid rubbing the stain, as it may spread and set deeper into the fabric. Use a mild, upholstery-specific cleaner to treat the stain according to the manufacturer's instructions. Test the cleaner on a small, inconspicuous area first to ensure it doesn't damage or discolor the fabric.

Avoid Harsh Chemicals: When cleaning upholstery, avoid using harsh chemicals, bleach, or abrasive cleaners, as they can damage the fabric. Stick to mild, pH-neutral cleaners specifically designed for upholstery.

Sunlight Protection: Protect your upholstery from prolonged exposure to direct sunlight, as it can cause fading and deterioration of the fabric. Use curtains, blinds, or UV-protective window films to shield your furniture from harsh sunlight.

Regular Fluffing and Rotation: If your upholstery contains cushions or pillows, periodically fluff and rotate them to distribute wear and maintain their shape. This helps prevent uneven wear and keeps the upholstery looking fresh.

Avoid Sharp Objects: Keep sharp objects away from your upholstery to prevent accidental tears or punctures. Be cautious when handling items with sharp edges or placing them on the furniture.

Professional Cleaning: Consider professional upholstery cleaning on a periodic basis to remove deep-seated dirt and stains. Professional cleaners have the expertise and equipment to effectively clean and revitalize upholstery without causing damage.

Follow Manufacturer's Instructions: Always refer to the manufacturer's care instructions and recommendations specific to your upholstery. These instructions provide valuable guidance on cleaning methods, suitable products, and any specific precautions to take.

By following these guidelines, you can help maintain the beauty and longevity of your upholstery. Regular care and attention will ensure that your furniture remains comfortable, attractive, and in excellent condition for years to come.
Does Dala Decor offer fabric protection plans? Depends on the product. Please address any fabric protection plan questions by email at hello@daladecor.com or by text at 613-209-5207.
Does Dala Decor offer bulk order discounts? Yes! Email hello@daladecor.com , text us at 613-209-5207 or visit us in store!
Can I request a catalogue of Dala Decor furniture? www.daladecor.com
Does Dala Decor have a social media presence? Yes we do! Check out our content and follow us to stay in the know:
Are there any special promotions for first-time customers of Dala Decor? Yes, Dala Decor offers a promotional voucher for $250 off your first purchase of $1500 or more when you join our email newsletter.
Can I schedule an appointment to visit the Dala Decor showroom? Definitely! Scheduling an appintment is highly encouraged. This allows our team the time to prepare for your visit and ensure that they can make your experience as smooth as possible. To schedule an appointment to meet with one of our design experts at our showroom, please email hello@daladecor.com or text +1 613-209-5207 with your information and preferred date/time for the appointment.

Alternatively, you are welcome to visit us anytime during store hours.

Store Hours:
  • Monday: Open by appointment only
  • Tuesday-Friday: 10:00 am - 7:00 pm
  • Saturday: 10:00 am - 4:00 pm
  • Sunday: Closed
Does Dala Decor offer a referral program? https://www.daladecor.com/pages/sca-affiliate-program
What is the weight capacity of Dala Decor seating options? Depending on the style and manufactuer. 200-800lbs
Can I purchase Dala Decor furniture as a gift for someone? Absolutely! Upon viewing your cart before checkout, you will find the option to include a gift message for the recipient. Check out the gift that keeps on giving! 
Are there any sales or discounts during specific seasons for Dala Decor furniture? Dala Decor does not offer specific seasonal sales or discounts. In the event that we are hosting a sale or discount, you can be the first to hear about it by joining our email newsletter.
Does Dala Decor offer virtual design consultations? Yes! Start here
Can I request a sample of upholstery fabric from Dala Decor? Yes! Email us hello@daladecor.com, text us at 613-209-5207 or visit us in store.
What is the typical lifespan of Dala Decor furniture? Case by case scenario. Some products are built to last you a lifetime.
Are there any colour options available for Dala Decor furniture? Yes! In-store we have over 1000 fabric and leather options. Online you will see additional fabric variations for certain products.
Does Dala Decor have a physical store location near me? Click Here
Can I purchase gift wrapping for Dala Decor furniture? Not something we are offering at this time.
Does Dala Decor provide assembly instructions with their furniture? Yes if the manufacturer has provided them.
Are there any specific requirements for caring for leather furniture from Dala Decor? Caring for real leather furniture requires special attention to ensure its longevity and to keep it looking its best. Here are some essential points to consider for proper care:

Regular Dusting: Dust your leather furniture regularly using a soft, dry cloth or a vacuum cleaner with a soft brush attachment. This helps remove loose dirt and prevents it from settling into the leather pores.

Gentle Cleaning: Wipe spills and stains immediately with a clean, damp cloth. Use mild soap or a specially formulated leather cleaner recommended by the manufacturer. Avoid using harsh chemicals, abrasive cleaners, or excessive water, as they can damage the leather.

Conditioning: Leather furniture benefits from occasional conditioning to keep it supple and prevent drying or cracking. Apply a high-quality leather conditioner using a soft cloth, following the manufacturer's instructions. Conditioning helps restore moisture and maintain the leather's natural oils.

Avoid Direct Sunlight: Protect your leather furniture from direct sunlight and heat sources, as they can cause fading, drying, and cracking. Position your furniture away from windows or use curtains, blinds, or UV-protective window films to minimize exposure.

Maintain Proper Humidity Levels: Leather can be affected by extreme humidity levels. It's important to keep the room where your leather furniture is placed adequately humidified, especially in dry climates. Use a humidifier or consider using a leather-specific conditioner that helps retain moisture.

Prevent Scratches and Friction: Minimize the risk of scratches or damage by placing protective pads or coasters under sharp objects, such as keys or decorative items. Avoid dragging or sliding objects across the leather surface to prevent friction marks.

Test Cleaning Products: Before using any new cleaning or conditioning product on your leather furniture, perform a patch test on a small, inconspicuous area to ensure it doesn't cause discolouration or damage.

Professional Cleaning and Restoration: Periodically consider professional cleaning and restoration services for your leather furniture. Professionals have the expertise and equipment to address deep stains, restore colour, and revitalize the leather's appearance.

Follow Manufacturer's Recommendations: Always refer to the manufacturer's care instructions specific to your leather furniture. Different types of leather may require specific cleaning methods or products, so it's important to follow their guidance.

By following these care tips, you can maintain the beauty and durability of your real leather furniture. Regular maintenance, gentle cleaning, and appropriate conditioning will help protect the leather, keep it looking luxurious, and ensure it lasts for years to come.
Can I purchase Dala Decor furniture in sets or bundles? Lets chat about it. Email us hello@daladecor.com, text us at 613-209-5207.
Does Dala Decor offer design services for commercial spaces? Sure do! Start here
Does Dala Decor offer a rewards program? Not something we are currently offering.
Can I sign up for email notifications about new Dala Decor furniture releases? Can you ever! Join our vibrant community today by scrolling to the bottom of this page and entering your email. 
Can I order Dala Decor furniture for a specific event or occasion? Of course. We can make some fun items with epoxy to really make a special piece. Just keep in mind we need 12 weeks to make it!
Does Dala Decor have a blog or online design resources? We have both!
https://www.daladecor.com/blogs/news
https://www.daladecor.com/pages/services
Can I request a 3D visualization of Dala Decor furniture in my space? Coming Soon!
Does Dala Decor offer furniture rental options? Sure do! Start here
Can I track the progress of my customized Dala Decor furniture piece? Not at this time.
Does Dala Decor offer design consultations for small spaces? Yup! All sizes. https://www.daladecor.com/pages/services
Can I purchase Dala Decor furniture for commercial use? You bet! Chat with our team anytime for commercial-grade furniture options. Email us hello@daladecor.com, or text us at 613-209-5207.
Does Dala Decor have a showroom in multiple cities? Currenlty just our flagship store in Ottawa, Canada.
Can I order Dala Decor furniture with different leg options? Yes, all custom sofas in-store come with different leg options.
Are there any recommended cleaning products for Dala Decor furniture? Light soap and a warm clean cloth.
Does Dala Decor offer furniture for children's rooms or nurseries? Coming Soon!
Can I purchase Dala Decor furniture as a wedding gift? Absolutely! Might we recommend the gift that keeps on giving. 
Does Dala Decor offer furniture restoration or repair services? Yes, only on our own products. https://www.daladecor.com/collections/dala-luxe
Can I order Dala Decor furniture in bulk for a commercial project? Yes, like some of our friends here: https://www.daladecor.com/pages/commercial
Does Dala Decor offer fabric swatch kits? No, but samples are available in-store.
Can I request a digital catalogue of Dala Decor furniture? www.daladecor.com
Are there any specific care instructions for marble or glass furniture from Dala Decor? Specific care instructions will be located on the product page.
Can I order replacement cushions for Dala Decor seating options? Yes let's chat. Email us hello@daladecor.com, or text us at 613-209-5207.
Does Dala Decor offer design services for home offices? Email us at hello@daladecor.com, or text us at 613-209-5207.
Can I request a consultation with a Dala Decor design expert? Absolutely! Our design experts are experienced in working with various types of spaces, projects of any size and within a range of budgets. Discover more here.
 
Shipping & Delivery
How long does it take to receive my Dala Decor furniture after ordering? The expected delivery time ranges from in-stock & ready to ship to 12+ weeks (for custom pieces). All of the product pages on our website provide an expected delivery time per item.

To locate the Expected Delivery Time information for a particular product, please visit the product page and refer to the section above the product description.
Does Dala Decor offer international shipping? At this time we do not offer shipping outside of Canada and the United States. To arrange international delivery, we recommend using a freight forwarding company that will ship to your country. Please note customers are responsible for all import taxes, duties, carrier fees and customs declarations.

If you live in the United States, please contact us at hello@daladecor.com and we will arrange to have your products shipped to your location. Kindly note there will be supplementary costs incurred.
How can I track my Dala Decor furniture order? Orders shipping directly to clients will notify customers by email with their tracking information once it is available. Local deliveries by the Dala Team will also recieve a notification by email with a live tracking view of our trucks location and estimated time of arrival.
Is it possible to cancel or modify my Dala Decor furniture order? Yes, you have the option to modify or cancel any item purchased from our store within 48 hours of placing the order.
Does Dala Decor offer professional assembly services? Yes! Dala Decor offers a White Glove Delivery service for an additional fee to any non-rural areas in Canada. This service includes, delivery, assembly, placement in room of choice and removal of all debris. Fees will depend on the volume of the order. Please contact customer service at hello@daladecor.com or text us at 613-209-5207 to discuss White Glove Delivery options for you.
What is the lead time for custom furniture orders from Dala Decor? The Expected Delivery Time for custom furniture orders from Dala Decor is 10-14 weeks.
Are there any restrictions on shipping Dala Decor furniture to certain locations? If you are outside of the urban delivery area of 50 kms from the closest city hall, our customer service team will contact you to process payment for an additional $1 per kilometre of distance from the closest city hall to your location.

We do not ship outside of the US and Canada at this time.
What is the process for scheduling a furniture delivery from Dala Decor? Our team typically reaches out to book a convenient time for you. If you need more info, help moving some furniture around, or have any additional questions email hello@daladecor.com, or text us at 613-209-5207.
Does Dala Decor offer installation services for wall-mounted furniture? Lets chat about it. Email us at hello@daladecor.com, or text us at 613-209-5207.
Can I make changes to my Dala Decor furniture order after it has been placed? Yes, you have the option to modify any item purchased from our store within 48 hours of placing the order. Please contact us at hello@daladecor.com or text 613-209-5207 to make any changes to your order within this timeframe.
What is the average delivery time for Dala Decor furniture? Email us at hello@daladecor.com, or text us at +1 613-209-5207.
Does Dala Decor offer free shipping? Free shipping on all orders over $2500 in Canada. Review our shipping policy here. 
Are there any restrictions on international orders for Dala Decor furniture? Yes. Review our shipping policy here.
   
Returns & Refunds
What is the return policy for Dala Decor furniture? If your order doesn’t meet your expectations, please review our Return/Exchange Policy or reach out to our amazing customer service team at hello@daladecor.com with your questions, no matter how big or small. We will be happy to work with you to find a solution!
Can I return or exchange a customized Dala Decor furniture piece?

Policy is here. If you require additional info please contact hello@daladecor.com or text us at 613-209-5207.
What is the return process for Dala Decor furniture? https://www.daladecor.com/pages/exchanges-returns-policy
   
Warranty & Repair
Does Dala Decor offer a warranty on their furniture? Dala Luxe products all come with a 2 year manufacturer's warranty. Our warranty covers any confirmed imperfections in manufacturing or craftsmanship for up to two years, beginning the day your order arrives at your home. Our warranty is non-transferable, and does not extend to resale, second-hand, final sale, or floor model pieces. It also does not apply to products that are used for commercial purposes, unless those products are listed as commercial-grade.

Dala honors all manufactuers warranties.The warranty for all other furniture and decor is provided by our manufacturers and varies for each product. To locate the warranty information for a particular product, please visit the product page and refer to the Warranty drop down menu under the product description.
   
Payments & Safety
What payment methods does Dala Decor accept? Dala Decor accepts the following payment methods:
  • Visa
  • MasterCard
  • Amex
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Interac (in-store only)
Are there any hidden charges or fees when ordering Dala Decor furniture? Only additional charge would be if your home is in a non-rural area. Please refer to our shipping policy here.
Does Dala Decor offer price matching for their furniture? Yes! Lets chat, hello@daladecor.com, text us at 613-209-5207. We're happy to match and beat any price we are able to.