Everything you need to know before buying furniture from Dala Decor — sizing, delivery, customization, and what to expect from our Ottawa showroom or online.
Whether you're furnishing a single room or an entire home, the same questions tend to come up again and again: what size, what material, how long will it take, and will it actually fit your space. This guide pulls together the most common questions we get across every category — sofas, dining tables, rugs, lighting, and beds — plus a few about how Dala Decor works as a whole. Jump to the section you need, or read straight through if you're just getting started.
From slipcover and modular sectionals to boucle accent sofas and classic upholstered designs, our sofa collection is sized for everything from studio apartments to open-concept living rooms.
We stock both ready-to-ship and custom-order options, so if you know exactly the silhouette you want, or you're still comparing styles, there's a starting point either way.
Yes. Our Ottawa showroom carries a rotating in-stock selection, and our design consultants can walk you through fabric and configuration decisions on-site.
Seeing a sofa in person matters more than almost any other piece — fabric texture, cushion firmness, and actual scale in a room are hard to judge from a photo alone.
Yes, we ship across Canada. Delivery timelines and white-glove service vary by product and destination, and larger pieces like sofas and sectionals qualify for white-glove assembly and packaging removal for an additional fee.
Many sofas in our collection are available in multiple fabrics and modular layouts. Check the individual product page for the options on that specific model, or ask a design consultant for a fully custom build.
As a general guide, leave at least 90 cm (36") of clearance on all sides for chairs to pull out comfortably. Our design team can confirm exact fit against your actual room dimensions if you're not sure.
Yes. Several models in our collection extend to accommodate extra guests — check each product page for open and closed dimensions before ordering.
Yes. Our Custom Woodshop builds solid wood and live-edge tables to your specified size, wood species, and finish, including FSC-certified oak options.
In-stock pieces are available for faster delivery in set sizes and finishes. Custom orders take longer to produce but let you specify exact dimensions, wood species, and finish to match your space precisely.
A common rule is to size your rug so that at least the front legs of your sofa and chairs sit on it. Bring your room dimensions into the showroom and we can help size it against your actual furniture layout.
Hand-crafted rugs are made individually and carry more natural variation piece to piece. Power-loomed rugs offer consistent patterns at a more accessible price point and tend to hold up well in high-traffic areas.
Yes — free shipping currently applies to all rugs, both in-store and online.
Yes. Our design consultants can help arrange this so you can check colour and texture against your own space's lighting before committing.
A commonly used starting point is a fixture roughly 12 inches narrower than your table on each side, hung so the bottom sits 30–36 inches above the tabletop. Bring your table dimensions in-store and we'll confirm the right fit for your space.
Yes. Our collection spans contemporary pendants and flushmounts through to more classic chandelier and sconce designs.
Yes, all lighting currently ships free, in-store and online.
Yes. Our design services cover layered lighting plans (ambient, task, and accent) alongside furniture and decor selection.
Sizes vary by model — check each product page for available dimensions from twin through king.
Many of our bedroom collections are designed to coordinate. See our Nightstands and Dressers & Chests collections for pieces that pair with a given bed style.
Yes. Our Custom Woodshop can build bed frames to a specific size, wood, or finish beyond what's shown in-stock.
Yes. Our design consultants can put together a full room package, from bed frame to lighting and decor.
We offer complimentary delivery over a certain dollar amount, depending on your location. For larger items such as sofas and sectionals, white-glove assembly and packaging removal is also available for an additional fee. Contact our team directly for a delivery quote specific to your order.
Return and exchange requests must be made within 30 days of receiving your items and are subject to approval. We maintain a return and claim rate of less than 1%, and our team works directly with customers to resolve any issues before a return is needed.
Timelines vary by item. We stock as many in-stock, ready-to-ship products as possible to reduce wait times, but because we work with many suppliers, shipping times differ — smaller items generally ship faster than larger, made-to-order pieces.
Yes. Our Custom Woodshop and Custom Upholstery services can build furniture to your specified dimensions, wood species, fabric, and finish — dining tables, beds, sofas, and more.
Yes. Our design consultants offer guidance tailored to your budget and style, whether you need help with a single room or a full home.
Yes. Our Trade Program gives design partners access to competitive pricing and dedicated support across our full catalog.
Have a question that isn't covered here? Visit our Ottawa showroom, browse our full FAQ page, or reach out to our design team directly.
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